Effective Date: January 28, 2025
1. Return Period
You have 30 days from the date of receipt to initiate a return for a refund or exchange. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be unused and in the same condition that you received them.
- Items must be returned in their original packaging with all tags, labels, and accessories included.
- Proof of purchase (such as a receipt or order confirmation) must be provided.
3. Non-Returnable Items
Please note that the following items are non-returnable:
- Products that have been opened and used.
- Gift cards or promotional items sold at a discounted price.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support at [email protected] with your order number and a brief description of your reason for return.
- Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number if your return is eligible. Please allow 1-3 business days for this process.
- Prepare Your Return: Pack the item securely in its original packaging. Include the RA number and a copy of your original receipt inside the package.
- Ship Your Return: Send the package to the address provided after your Return Authorization.
Note: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
- Approved Refunds: If your return is approved, we will process your refund to the original method of payment within 5-10 business days.
- Denied Refunds: If your return is denied due to non-compliance with our return policy (e.g., item used or damaged), we will notify you via email, and the item will be returned to you at your expense.
6. Exchanges
If you would like to exchange an item, please follow the return process outlined above. You may initiate a new order for the desired item once your return is approved and your original item is received.
7. Contact Information for Customer Support
If you have any questions or need assistance with your return or refund process, please contact us at:
- Email: [email protected]
8. Policy Changes
Nash Urbina LTD reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services following any changes signifies your acceptance of the updated policy.